Privacy Policy

Last updated: 4/10/2026

At FlySurre, accessible from car.flysurre.com, we are committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, use our services, or rent a vehicle from us.

1. Information We Collect

We may collect information about you in a variety of ways, including:

• Personal Information: Full name, email address, phone number, date of birth, driver's license information, and government-issued ID details collected directly during your phone booking or rental pickup.
• Payment Data: Credit card details and billing address processed securely for rental transactions.
• Vehicle & Telematics Data: Many of our vehicles are equipped with telematics devices (e.g., GPS tracking). We may collect location tracking, speed, mileage, fuel levels, and diagnostic data for safety, anti-theft, and operational purposes.
• Website Usage Data: When you visit our site, we automatically collect information such as your IP address, browser type, operating system, and browsing behavior via cookies and analytics tools.
• Driver's license information: Driver's license information shared during phone bookings is processed via encrypted systems and accessed only by authorized personnel for verification purposes.

2. How We Use Your Information

We use the collected information to provide and improve our services, specifically to:

• Facilitate your vehicle reservation, rental, and return process.
• Verify your identity, driving eligibility, and age for insurance compliance.
• Process transactions, billing, and send related confirmations.
• Monitor vehicle location and performance via telematics to prevent theft, assist in emergencies, and ensure rental agreement compliance.
• Respond to customer service requests and send essential administrative communications.
• Analyze website usage to improve our digital user experience.
• Personal information (Name, License, etc.) is shared with the local rental provider specifically to fulfill the reservation. Only after confimed booking.

3. Information Sharing & Disclosure

We do not sell your personal information. We may share your data in the following circumstances:

• Service Providers: Payment processors, IT support, and customer relationship management (CRM) platforms that assist in our daily operations.
• Insurance & Roadside Assistance: Our insurance partners and roadside assistance providers in the event of an accident, breakdown, or claim.
• Legal & Regulatory Authorities: Law enforcement, government agencies, or toll authorities (for processing unpaid tolls, traffic violations, or responding to subpoenas/legal requests).
• Business Transfers: In connection with a merger, acquisition, or sale of assets, your information may be transferred.
• Brokerage: As a brokerage, we share your booking details with our network of independent local rental providers to facilitate vehicle pickup and rental agreement execution.

4. Cookies and Tracking Technologies

We use cookies, web beacons, and similar tracking technologies to enhance your experience on our website. Cookies help us understand how you interact with our site, remember your preferences, and track analytics to improve performance. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent.

We use Google Analytics and Google Ads Remarketing tags to analyze website traffic and serve relevant advertisements to users based on their past visits to our site.

We you would like to opt out of Google Analytics tracking you and use this link https://tools.google.com/dlpage/gaoptout/

5. Data Security

We implement commercially reasonable technical, administrative, and physical security measures to protect your personal information from unauthorized access, alteration, or disclosure. However, please be aware that no method of transmission over the internet or electronic storage is 100% secure.

6. Data Retention

We retain your information only as long as necessary to fulfill the purposes outlined in this Privacy Policy, including satisfying any legal, accounting, tax, or reporting requirements.

7. Your Privacy Rights

Depending on your location, you may have the right to:

• Request access to the personal data we hold about you.
• Request correction of inaccurate or incomplete data.
• Request deletion of your personal data, subject to legal and contractual constraints.
• Opt-out of promotional communications (though we still send transactional messages regarding your rental).

8. Changes to This Policy

We may update this Privacy Policy periodically to reflect changes in our practices or relevant laws. We encourage you to review this page occasionally for the latest information.

9. Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:
Email: support@flysurre.com
Phone: +1 800 555-0199